AIS

JOB DESCRIPTION

POSITION TITLE:              Project Manager

DEPARTMENT:                 Project Management

JOB TYPE:                          Exempt

REPORTS TO:                    Manager of Quality and Performance

FUNCTION

Enhance dealer and end user experience with AIS by project managing large and/or highly visible and important orders received by AIS.  Reduce risk and exposure of AIS by proactively managing project critical paths.  Anticipate and eliminate bottlenecks.  Effectively communicate cross-departmentally within AIS and with external dealers, installation companies, freight transporters, and end users.

RESPONSIBILITIES

• Create timelines and project checklists for all assigned projects. Adapt timelines and communicate with changes when necessary.
• Monitor project timelines and deliverables to ensure project timeframes are successfully met.  Implement corrective action when necessary.

• Communicate to internal departments, external partners, and end users’ necessary information, responsibilities, and expectations for successful completion of projects.
• Create expectations in communication process that control costs to AIS.
• Educate installers and dealer partners on AIS project management role.  Establish self as point of contact for problems and opportunities.
• Work with design, sales, order entry, customer service, shipping, and engineering departments to obtain all information necessary to successfully complete each project timely and accurately.
• Troubleshoot field assembly problems.  Be able to identify problems and effectively communicate problems to manufacturing and engineering.  Contribute to solutions for those problems.
• Understand AIS process flows and department responsibilities to be able to act with a sense of urgency and quickly react to field installation needs.
• Meet and/or exceed service goals through strong knowledge and effective communication of AIS core message, products, and services to external customers and internally to all departments.

• Adheres to established company policies/procedures. Fulfill reporting and administrative requirements.
• Manage special projects and initiatives when assigned.
• Travel as needed and required.

EDUCATION/EXPERIENCE

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:
  • High School diploma preferably with associate degree in related field such as mechanics, electricity, or business.
  • 5 years’ experience in customer service, operations, manufacturing, mechanics, or installation.

KNOWLEDGE

• Understanding of sales and fulfillment cycle for business furniture.
• Ability to use and knowledge of Microsoft Word, Excel, and Outlook.
• Understanding of basic furniture assembly techniques and processes.
• Understanding of the roles of furniture manufacturer, dealer, end user, and installation companies.

SKILL

The ability to:

• act with a sense of urgency
• be calm but positively impactful while listening and dealing with real and perceived emergencies from dealers, installers, and end users
• communicate clearly and effectively
• handle stress in a functional and positive manner that promotes successful task completion
• use tools effectively and safely; assemble product quickly and accurately
• deal constructively with conflict.
• collect, analyze, and interpret data from a wide variety of sources and create necessary structure and action steps from that data
• professionally and appropriately represent the company and our suppliers to all customers.
• Work laterally across departments to promote successful completion of projects

At AIS, we have a strong set of values that guide our business and help us align with our customers. 

We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

EEO/AA Statement

As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

This organization participates in E-Verify Employment Eligibility Verification.

AIS is a Federal Contractor and required to comply with Executive Order 14042. This means that all employees of AIS must (a) be vaccinated, (b) have a medical exemption, or (c) have a religious, moral or ethical exemption that meets EEOC requirements. As a condition of employment, you must meet one of these three requirements at the time of hire or within 60 days of your initial employment date.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.