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Member Service Representative I
Career Opportunity: Call Center Representative
Location: Littleton, MA (Remote, Hybrid, or On-Site)
Location: Lunenburg, MA (Remote, Hybrid, or On-Site)
This position is full-time; approximately 40 hours per week. The hours are Monday – Friday: 8am – 6pm; Saturdays 9:00 am -12:00 pm; with an additional day off during the work week.
The salary range for this position is $20 - $22/hour. Actual compensation will be determined based on experience, location, and other factors permitted by law. Workers Credit Union also has career growth opportunities available both within the department and in other areas of the Credit Union.
As our Call Center Representative (here at WCU we call them Member Service Representatives) you will be responsible for answering incoming telephone calls from our members and non-members concerning their personal accounts and WCU’s products and services.
Every day we’ll rely on you to answer calls in a professional, customer service-oriented manner while using critical thinking skills to determine what appropriate action must be taken to process the calls appropriately. You will resolve member problems and will educate members on products and services that will help them achieve their financial goals.
Workers Credit Union is focused on empowering members to achieve financial wellness. Through personalized, one-on-one financial coaching in the branches, members can reach their financial goals and achieve their dreams at any life stage. As you assist members on the phone, you will be able to help continue this process.
To thrive in this role prior customer service experience is required. We will teach you everything else you need to know!
About Workers Credit Union
Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.5 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
