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Fidelity Bank recognizes colleagues during annual All-Hearts Meeting
Colleagues recognized for bringing Fidelity Bank mission, values to clients
Leominster, Mass –Fidelity Bank recently honored the following employees at its annual All-Hearts employee recognition meeting, held at Doubletree Hotel in Leominster. Employees were recognized for living the Bank’s values and bringing the Bank’s LifeDesign banking promise of providing care, clarity, and confidence to help clients get where they want to be.
Joseph Canedo, data analyst, received the 2024 Back Office Support Mission Accomplished Award. He was recognized for using his head and heart to not only answer questions that are critical to the Bank’s business, but also for thinking critically about “how” that information needs to be used and tailoring products accordingly. During his time at Fidelity Bank, Canedo has built dozens of enhancements and workflows that run silently in the background but are important to Bank operations. Joseph is a resident of Somerville.
J.T. (John) Kelley, senior vice president, commercial lending, received the 2024 Client-Facing Mission Accomplished Award. He was recognized for his demonstrated commitment to LifeDesign and the core values of the Bank through dedication, depth of knowledge, and providing a high level of client services. Kelley serves as a youth hockey coach when he is not bringing in some of the Bank’s largest, most complex, and profitable commercial clients. J.T. is a resident of Shrewsbury.
Judy Khallady, assistant vice president, corporate administrative officer, received a Lifetime Achievement Mission Accomplished Award. She was recognized for her years of dedicated service, for her professional demeanor and trustworthiness exhibited in all situations, especially in high-level strategic activities, and for being a true example of LifeDesign. Judy is a resident of Leominster.
“Our unique LifeDesign promise of providing care, clarity, and confidence in all that we do is exemplified by Joseph, J.T., and Judy, as well as each of our role model award recipients,” said Ed Manzi, Jr., chairman and CEO, Fidelity Bank. “I am honored to work with my colleagues, all of whom bring a caring approach and positive attitude when serving our clients, and each other, every day.”
In addition to the Mission Accomplished Awards, colleagues were also recognized with Role Model Awards for representing the Bank’s values of excellence, care, humility, integrity, and positivity.
Kate Blanchette, assistant vice president, mortgage production supervisor, received the Excellence Award. She was recognized for her drive and commitment in an ever-changing world fraught with extreme change and business challenges. Her knowledge has helped her department develop efficiencies that showcase her commitment to excellence. Kate is a resident of Lunenburg.
Necole Goodman, human resources coordinator, received the Care Award. She was recognized for providing a safe space for colleagues due to her empathetic, caring, and thoughtful manner. Necole is a resident of Shirley.
Kendra Paskell, vice president, operations manager, received the Humility Award. She was recognized for her relentless pursuit of new skills, knowledge, and capabilities, namely earning an American Bankers Association (ABA) certification in fraud prevention and a certificate in fraud from Bankers College. Kendra is a resident of Fitchburg.
Wanda Walsh, vice president, collections manager, received the Integrity Award. She was recognized for balancing what is best for the Bank, while understanding and addressing complicated client circumstances. This included informing clients about grants or other government programs to help modify loans so they could afford to remain in their homes. Wanda is a resident of Lancaster.
Cynthia Tilton, vice president, enterprise project manager, received the Positivity Award. She was recognized for responding to people and issues with an attitude of courage and enthusiasm and urging others to respond in the same manner. By offering the highest degree of care, work is done more effectively, collaboration is easier, and great outcomes happen. Cynthia is a resident of Townsend.
The Loan Servicing Department received the Excellence Team Award. Those recognized include Tayla Balan, senior commercial loan servicer, from Beverly; Jessenia Sirois, quality control coordinator, from Westminster; Paula Rogers, commercial loan servicing analyst, from Gloucester; Carey Bosselait, loan specialist I, from Westminster; Marissa Vescovi, residential servicing manager, from Orange; Allison Staples, loan specialist I, from Lunenburg; Devine Boateng, loan specialist I, from Worcester; Casimir Benham, secondary market coordinator, from Fitchburg; Jorge Garcia, commercial loan servicing analyst, from Lunenburg; and Gelsomina Long, senior vice president, loan servicing manager, from Peabody. The team achieved significant success in minimizing error rates, experienced clean audits resulting from strong procedures and controls, and delivered significant process improvements.
“This year’s Role Model award winners come from different backgrounds and hold different positions” said Dee Sendrowski, executive vice president, chief human resources officer, Fidelity Bank. “Their common thread is their dedication to our values which has made a huge and tangible impact on our results, allowing us to better deliver the LifeDesign promise to our clients, colleagues, and the community.”
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About Fidelity Bank:
Founded in 1888, Fidelity Bank is one of the strongest independent community banks in Central and Eastern Massachusetts. For more than 20 years, Fidelity Bank’s unique LifeDesign approach to banking is a promise to provide the care and clarity needed to make informed decisions with confidence. The Bank offers a range of personal and business banking solutions to clients in 13 full-service banking centers in Leominster, Worcester, Fitchburg, Needham, Gardner, Shirley, Barre, Millbury, Paxton, Princeton, and Winchendon. The Bank has consistently earned a “5 Star” rating from BauerFinancial, Inc., the nation’s leading independent bank rating and research firm. Fidelity Bank was the only bank in Central and Western Massachusetts recognized as one of Forbes “America’s Best Banks in Each State 2022,” in addition to being voted Worcester Telegram & Gazette Best Financial Services in Central Massachusetts and placing on the Boston Globe’s Top Places to Work list six times. As of December 31, 2023, the bank had total assets of approximately $1.5 billion. For more information, visit fidelitybankonline.com.
