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Job Description
Pay: $60000 per year - $60000 per year
At Great Wolf, the Entertainment Manager creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.
Essential Duties & Responsibilities
- Be visible around the lodge and at events to act as the "Host/Face of the lodge"
- Provide training and coaching for Pack to engage and entertain guests.
- Provide coaching around performance and entertainment skills.
- Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
- Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
- Participate and provide feedback on corporate projects (new character event development, training tools, etc)
- Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.
- Participates in the Manager-On-Duty (MOD) program and executes duties
- Serves as backup to Guest Service Manager as needed
- Elevate & perform all branded experiences consistently according to Family Tradition procedures.
- Responsible for all aspects of Character Appearances and Entertainment at the property
- Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
- Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
- Ensure a safe, clean, and professional environment at all times
