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Job Summary:
Reports to the Practice Manager and works under the direct supervision of the Physician(s), the Urgent Care Center Medical Assistant/Coordinator provides patient care by assisting with the implementation of care plans and following established standards and practices in Urgent Care. The UCCMA/C supports the physicians in a fast paced environment to treat various types of ailments while also supporting the front office staff with a team approach and assists the office coordinators with front office duties.
Minimum Qualifications:
Education:
High School Diploma or equivalent required
Graduate of a certified or registered medical assistant program.
Experience:
Minimum of one year of in urgent care or related healthcare environment required.
Minimum of one year of phlebotomy experience with patients of all ages highly preferred.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Licensure and/or Certification:
CPR/BLS certification required, or to achieve within 4 months from date of hire, and maintain.
Certified as CMA, RMA or CCMA or eligible for certification. Certification must be obtained within 1 year of hire from date of hire.
Skills:
Basic computer skills, including familiarity with electronic medical records, Microsoft Office and Outlook and use computer based scheduling to record and maintain demographic, scheduling, and related information
Possesses verbal and written communication skills to understand and interpret instructions
Superior customer service skills, with experience to handle escalated issues
Demonstrates effective professional and positive communication and interpersonal skills with patients, families and urgent care staff, on the phone and in person
Knowledge of medical billing systems, medical coding, and third party payer requirements as well as the ability to process financial transactions
Knowledge of office and laboratory procedures
Accurately read and write medical terminology
Strong aptitude for detail with excellent critical thinking, multitasking, problem solving, and organizational skills
Work in a high-pressure environment independently or as part of a team with minimal supervision
