Phone Triage Nurse

Acton Medical Associates, PC is a community-oriented group committed to the highest quality of care. We are currently hiring full time and part time RNs and LPNs for our busy primary care practice to work as phone triage nurses for our Internal Medicine patients.

Responsibilities include the following. Other duties may be assigned.

• Triage patients over the telephone. Assesses and evaluates their concerns. This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary. Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
• Teach patients (and parents/guardians/family members) about diagnosis, treatment, medications and diet. Provides emotional support to patients and parents. Coordinates patients' needs with all other departments as needed.
• Complete all required paperwork and documents care rendered in all appropriate locations.
• Use the electronic medical record to document patient care and to communicate with providers and other staff regarding same.
• Refill patient prescriptions adhering to principles of safety and medical knowledge.
• Responsible to assist staff members and to stay current with procedures, policies: and protocols.
• Maintains patient confidentiality.

Requirements:

• Current Massachusetts licensing and CPR certification required.
• Experience with phone triage in a group practice preferred.
• Electronic medical record knowledge. EClinicalWorks experience a plus.
• Weekend and holiday rotation required (1-2 per month)

Acton Medical Associates, PC is an equal opportunity employer. AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.