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Westminster, MA
Summary – Job Responsibilities – Activities:
Functions:
- Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
- Perform on-site installation and commissioning of SPS Degaussing systems for domestic and international customers.
- Train customer in operating and maintenance practices as appropriate for system type
- Assist Engineering & Manufacturing with factory testing of new units.
- Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
- Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability.
- Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit.
- Travel time anticipated between 40 – 50%.
- Ability to oversee and perform trend analysis of the field service database.
- Ability to carry a Field Service pager 20% the time.
- Schedule startup/commissioning activities to maintain product delivery commitments.
- Other duties assigned.
Education – Experience:
- Technical or Engineering degree . Electrical/Mechanical Engineering is preferred.
- 1-3 years’ experience in an Electrical / Mechanical environment, and communication systems.
- Experience can be substituted for educational requirements.
Required Skills, Competencies, Authorities and Training Needs:
- Working knowledge of electrical power circuits.
- Working knowledge of power electronics.
- Ability to read schematics.
- Computer knowledge in a Windows environment.
- Strong written and oral communication skills.
- Self-directed and motivated.
- Ability to work both in teams and independently.
- Medium voltage safety training required or must be completed prior to field assignments.
- Medium work with occasional heavy work up to 75 pounds.
- US Citizen
AMSC is an EEO M/F/D/V
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