Revenue Cycle Support Specialist-Full Time in Ayer, MA

The Revenue Cycle (RC) Support Specialist provides essential administrative and operational support to Client Services and Reimbursement teams at Ajinomoto Cambrooke, Inc. (ACI). This position assists with various clerical tasks, including order processing, documentation follow-up, filing, and customer communication, ensuring all the departments within Revenue Cycle are supported and function smoothly.

Education, Certifications and Experience:
• High School Diploma or Equivalent; college degree a plus
• Minimum 2+ years’ customer service experience, preferably in the medical/healthcare industry.
• Previous experience working with order management systems helpful, Salesforce knowledge a plus.
• Previous work in a HIPAA compliant environment a plus.
• Previous experience with front end “check-in” processes in a healthcare setting preferred.
Knowledge, Skills and Abilities:
• Proficiency in Microsoft Office (Excel, Word, Teams, SharePoint, etc.).
• Ability to learn new software, systems, and processes and follow procedures with the ability to
share knowledge with colleagues.
• Demonstrated empathy, professionalism, and customer service orientation.
• Ability to read, write, speak English; bi-lingual or multi-lingual helpful
• Excellent verbal and written communication skills
• Dependable with a strong work ethic
• Ability to thrive in a support role
• Detail oriented with strong organization skills
• Ability to prioritize and manage multiple tasks
• Ability to work independently with minimal supervision and collaboratively in a team environment.
• Responsive to both team and patient needs.
• Understanding and compliant with HIPAA regulations and standards for patient information
confidentiality.
Primary Responsibilities:
• Assist with requesting, printing, uploading and maintaining required patient documents (e.g., insurance cards, prescriptions, clinicals, medical necessity letters)
• Update fields in Salesforce based on new information/documents received.
• Support outbound communication efforts related to order confirmations on approved cases,
renewals, and/or missing documentation.
• Conduct timely follow-up with clinics, payers, or patients for missing or expiring documents
through e-mails and/or phone calls, noting all activity performed.
• Perform eligibility using payer portals for active insurance coverage prior to shipping orders.
• Monitor department email inboxes and ensure timely handling or forwarding of requests.
• Provide backup support for handling incoming calls and/or e-mails for processing orders across
retail, wholesale, and institutional channels.
• Answer and route inbound phone calls; assist customers and healthcare professionals with basic
inquiries when needed.
• Assist with the initial set up for new Customers, adding data into Storefront and providing
Welcome materials.
• Assist the Medical Billing & Collection Team by calling various payers to acknowledge receipt of
claim and/or inquiry and document claim statuses.
• Assist the Medical Billing & Collection Team with the preparation of patient invoices each month.
• Maintain accurate and compliant patient records in accordance with HIPAA guidelines.
• Maintain confidentiality and safeguard all sensitive company and patient information.
• Other administrative duties as assigned.
Disclaimer:
The statements contained herein reflect general details as necessary to describe the principal functions
for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should
not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as
assigned.
Employment with Ajinomoto is considered at will, meaning that either party may terminate this
employment relationship at any time with or without cause or notice and this job description should not be
construed as an employment contract.
Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse
workforce.